DTEHM C503: Hotel & Resort Operationsand Consumer Service Development
(DTEHM C503)

This Course is to provide the knowledge and skills for the students about the functions of important departments of a classified hotel and to teach various aspects related to hotel and accommodation industry. This course also helps to understand the key dimensions, processes and influences upon human
behaviour at the level of individual and the group in the context of work organizations of the hotel industry by developing the students understanding of such complex human behaviour interactions in determining consumer behaviour in tourism and hotel industry.